FAQs
FAQS
Questions and Helps
1,How to place an order?
Please click on the link Order Steps to refer to our order steps.
2,How do your guy guarantee my merchandise will arrive (how do i know this is not a scam)
We have been in this line for more than four years,We prefer to to long time bussines with every customer, we need to build trust first,we have much orders every day and customers¡¯ shipping information,if you need just tell us to show you.
3,I want to make an order,do i need to register a member ?
To make quick order,we don't required customers to make registeration,please just select the items you like and then send us your order with item#,size,quantity,our salesman will reply you for all order information,please send order to us through email netsowntown@hotmail.com or netsowntown@gmail.com
To make quick order,we don't required customers to make registeration,please just select the items you like and then send us your order with item#,size,quantity,our salesman will reply you for all order information,please send order to us through email netsowntown@hotmail.com or netsowntown@gmail.com
4,What payment method do you accept?
We accept Western Union,MoneyGram,Bank Transfer.Pls visit payment for more informaiton.
We accept Western Union,MoneyGram,Bank Transfer.Pls visit payment for more informaiton.
5,Do you accept Paypal or Credit Card ?
We don¡¯t accept paypal and Credit Card,Paypal payment service is unavailable at present because there is no bank can cash out Paypal payment in our local city. We are trying our best to sort out this problem and sorry for the inconvenience.You can shop with confidence, we are reliable seller who targeting to long terms business relation.
We don¡¯t accept paypal and Credit Card,Paypal payment service is unavailable at present because there is no bank can cash out Paypal payment in our local city. We are trying our best to sort out this problem and sorry for the inconvenience.You can shop with confidence, we are reliable seller who targeting to long terms business relation.
6,How do you delivery my orders ?
We usually ship out the packages by DHL.EMS,UPS,Fedex,Sodexi,TNT etc.
We usually ship out the packages by DHL.EMS,UPS,Fedex,Sodexi,TNT etc.
7,How long will it take to receive order after payment ?
Usually We ship out the items via air express like EMS,TNT,UPS, DHL.
Transportation Schedule:
EMS spend 5-8 days
¡¡¡¡ DHL spend 3-6 days;
¡¡¡¡TNT and UPS .EMS 4-7 days
¡¡¡¡ DHL spend 3-6 days;
¡¡¡¡TNT and UPS .EMS 4-7 days
8,How much is your shipping cost?
If your order reaches our minimum order quantity or more,The shipping is free,Otherwise,You have to pay $15-$30 for shipping cost.Our minimum order as below:
Shoes,jeans,hoodies,jackets,handbags:2 items
Watches,men¡¯s bag:1 item
Caps:4 items
Other products:3 items.
9,Are your products authentic?
We offer only high quality products to you .All of the products shown on netsowntown.com come with original box, card, label,tag etc..All of the prodcuts are brand new. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that shoe boxes sometimes become damaged due to poor handling by shipping carriers.
10,When do I get my tracking number ?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. normally you can receive tracking# in 1-2 days. ( most time we can provide tracking# in 24 hours )
11.I received my tracking number, however it says no records on the carrier website ?
We have the tracking number once shipment released,and then we send tracking# to you,after you get tracking number,you can track shipment on carrier's website,if you cannot see records on the site right away,please try to see records later,because sometimes the carrier input the shipping information slowly,however,we gurantee that the shipment has been on the way when you got tracking number from us.
12, What is your complete returns policy?
If you are unsatisfied due to my error or fault, such as wrong size, wrong product, or misrepresentation of the product in any way, I will accept returns at no cost to you. However, if you would like to return a product due to your error, you will be responsible for shipping fees and a 20% restocking fee. The product must be returned 100% unworn and in the same condition as it was received. The products better have not seen your stanky ass feet as I only sell 100% unworn, deadstock shoes. Please be responsible in knowing what size you wear and do your research before buying from me. I am not responsible if you bought the wrong size. I am not responsible if you change your mind.
13,Is there Minimum Order required ?
We accept retail,wholesale,dropship orders,we dont required minimum purchase,you can even order one item,however different quantity get different discounts,if you want to get lower price,we recommend you try to make an order by a few items.(noted:single item is costly in shipping )
We accept retail,wholesale,dropship orders,we dont required minimum purchase,you can even order one item,however different quantity get different discounts,if you want to get lower price,we recommend you try to make an order by a few items.(noted:single item is costly in shipping )
14,Is there any extra cost happened to me when i receiving goods ?
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.
There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.
15,Do the products run true to size? If so, what sizes can I order?
Yes, the products run true to size. Please frefer to our size chart
Yes, the products run true to size. Please frefer to our size chart
If you have any further questions ,Please feel free to email us: netsowntown@hotmail.com or netsowntown@gmail.com
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